We want you to love your T-shirt and enjoy wearing it. Because our products are made to order, we carefully review each return and refund request to make sure we can provide a fair solution.
1. Made-to-Order Products
Our T-shirts are made to order specifically for you. Because of this, we generally do not accept returns or exchanges for reasons such as:
- Ordering the wrong size
- Choosing the wrong color
- Changing your mind after placing an order
- No longer wanting the product
- Ordering the wrong product by mistake
Please review your size, color, and product details carefully before completing your purchase.
2. Damaged or Defective Items
If your T-shirt arrives damaged, defective, misprinted, or otherwise does not match the product you ordered, please contact us as soon as possible.
To help us resolve the issue, please provide:
- Your order number
- A clear description of the problem
- Photos showing the issue
- Photos of the product and packaging when applicable
After reviewing your request, we may offer a replacement or refund at our discretion.
3. Incorrect Items
If you receive an item that is different from what you ordered, please contact us as soon as possible.
We will review the order and, if the error was caused by us or our fulfillment partner, we will work with you to provide an appropriate replacement or refund.
4. Wrong Size or Color
Please check our size guide and product information before placing your order.
We are generally unable to provide refunds or exchanges when an item was ordered in the wrong size or color.
If you are unsure about sizing, please contact us before placing your order and we will be happy to help.
5. Refunds
If your refund request is approved, the refund will be issued to the original payment method used for the purchase.
Please allow several business days for the refund to appear in your account, depending on your payment provider or financial institution.
6. Order Cancellation
Because our products are made to order, orders may enter production shortly after they are placed.
If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once production has started.
7. Return Shipping
If a return is approved, we will provide instructions regarding the return process.
For items that are damaged, defective, or incorrectly fulfilled, we may cover reasonable return or replacement costs when appropriate.
For other situations, return shipping costs may be the customer’s responsibility.
8. Refund Exceptions
We reserve the right to decline a return or refund request when:
- The item has been intentionally damaged
- The item has been worn, washed, or altered
- The issue was caused by improper care
- The claim does not match the condition of the product
- The request is submitted outside the applicable claim period
- The order information cannot be verified
9. How to Contact Us
If you have a problem with your order, please contact our customer support team with your order number and relevant photos.
We will review your request and respond with the available solution.
We appreciate your understanding that every product is printed and prepared specifically for each order.
Thank you for supporting our original designs and small creative business.